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Privacy Policy

Last Updated: 10 June 2026

1. Introduction

Aidexo is committed to protecting the privacy and personal information of its users. This Privacy Policy explains how information is collected, used, stored, and protected when using the Aidexo platform.

By using Aidexo, users agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Aidexo may collect the following information:

Customer Information

Aidexo may collect customer information when voluntarily provided, including:

• Name

• Email address

• Telephone number

• Review submissions

• Information submitted through contact forms or enquiries

• Newsletter or marketing subscriptions (where applicable)

Service Provider Information

• Name

• Business name

• Email address

• Telephone number

• Service categories

• Areas covered

• Business description

• Profile photographs and images

• Reviews and ratings

• Other information voluntarily submitted to profiles

Technical Information

• IP address

• Browser type

• Device information

• Cookies and analytics data

• Website usage information

3. How We Use Information

Information may be used to:

• Create and manage service provider accounts

• Display service provider profiles

• Operate and improve the platform

• Respond to enquiries and support requests

• Monitor platform security

• Prevent fraud and misuse

• Comply with legal obligations

• Send important service-related communications

• Improve user experience and website functionality

4. Public Information

Information published by service providers within their public profiles may be visible to website visitors.

This may include:

• Business name

• Service information

• Areas covered

• Profile descriptions

• Images uploaded by the provider

• Reviews, ratings, comments, and other content voluntarily submitted for publication on the platform

5. Sharing Information

Aidexo does not sell personal information.

Information may be shared with:

• Wix and related hosting providers

• Technical service providers supporting the platform

• Analytics and marketing service providers

• Legal authorities where required by law

6. Marketing Communications

Where users provide consent, Aidexo may send updates, newsletters, promotional content, service announcements, and information about platform developments.

Users may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting info@aidexo.co.uk.

7. Data Retention

Information is retained only for as long as necessary to operate the platform, comply with legal obligations, resolve disputes, and enforce agreements.

8. User Rights

Users may request:

• Access to their personal information

• Correction of inaccurate information

• Deletion of personal information

• Restriction of processing where applicable

• Withdrawal of consent where processing is based on consent

Requests can be submitted using the contact details provided below.

9. Security

Reasonable technical and organisational measures are implemented to help protect personal information from unauthorised access, disclosure, alteration, or destruction.

10. Cookies

Aidexo may use cookies and similar technologies to improve website functionality, analyse traffic, measure performance, and enhance user experience.

11. Changes to This Policy

This Privacy Policy may be updated periodically. Updated versions will be published on the website.

12. Contact

For privacy-related enquiries, please contact:

Email: info@aidexo.co.uk

Terms of Service

Last Updated: 10 June 2026

1. About Aidexo

Aidexo is an online platform that allows customers to discover and contact independent service providers operating across various service categories.

Aidexo is not a service provider and does not perform, supervise, manage, inspect, or control the services advertised by providers listed on the platform.

2. Independent Service Providers

All service providers listed on Aidexo operate independently.

Service providers are solely responsible for:

• Their services

• Qualifications

• Licences

• Insurance

• Pricing

• Availability

• Business practices

• Compliance with applicable laws

• Information published on their profiles

3. Customer Responsibility

Customers are responsible for conducting their own checks before engaging a service provider.

Customers should independently verify:

• Experience

• Qualifications

• Insurance

• References

• Pricing

• Availability

• Suitability for the required work

Aidexo does not verify, endorse, recommend, inspect, supervise, or guarantee any service provider listed on the platform.

4. No Sponsored Listings

Aidexo aims to provide fair visibility for service providers.

Aidexo does not currently offer sponsored listings or paid ranking positions.

Service providers are displayed using the platform's chosen display methods and organisational systems, including alphabetical listings and category-based organisation where applicable.

5. Accuracy of Information

Service providers are responsible for ensuring that all information submitted to Aidexo is accurate, complete, and up to date.

Aidexo does not guarantee the accuracy, completeness, reliability, or suitability of information published by third parties.

6. Reviews and User Content

Users are responsible for any reviews, comments, ratings, photographs, or other content they submit.

Aidexo reserves the right to remove content that is misleading, offensive, unlawful, defamatory, fraudulent, or otherwise inappropriate.

Fake reviews, manipulated ratings, impersonation, and misleading content are prohibited.

7. Prohibited Conduct

Users must not:

• Submit false information

• Impersonate another person or business

• Publish misleading content

• Upload unlawful material

• Interfere with platform operations

• Engage in fraudulent activities

• Submit fake reviews or ratings

• Misuse contact information obtained through the platform

Aidexo reserves the right to suspend, restrict, or remove accounts that violate these rules.

8. Limitation of Liability

Aidexo acts solely as a platform connecting customers with independent service providers.

Aidexo is not responsible for:

• Services provided by third parties

• Quality of work

• Pricing disputes

• Delays

• Availability

• Property damage

• Personal injury

• Financial loss

• Business loss

• Losses arising from agreements between customers and service providers

Users engage service providers at their own discretion and risk.

9. Platform Availability

Aidexo may modify, suspend, restrict, or discontinue features of the platform at any time without liability.

Aidexo does not guarantee uninterrupted availability of the website or its services.

10. Intellectual Property

All Aidexo branding, logos, website content, graphics, and platform materials remain the property of Aidexo unless otherwise stated.

Users may not copy, reproduce, distribute, or exploit platform content without permission.

11. Changes to Terms

These Terms of Service may be updated periodically. Continued use of the platform constitutes acceptance of any revised terms.

12. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For legal enquiries, please contact:

Email: info@aidexo.co.uk